„Mi Casita“
Urb. Valparaiso
Calle China 1
35580 Playa Blanca
The general terms and conditions apply to the rental of the holiday accommodation „Mi Casita“, as well as all other services provided by us for the guest.
Booking
The booking of the holiday accommodation is concluded by the booking confirmation. The booking is legally binding upon receipt of the booking confirmation. With the booking, the present general terms and conditions and the house rules are also accepted.
Payment
A deposit of 20% of the total amount is due within 10 days of receipt of the booking confirmation. If we are unable to receive payment by the 10th day after sending the booking confirmation, a payment reminder will be sent. If payment is still not received, we are entitled to withdraw from the contract.
The remaining amount must be paid no later than 14 days before arrival. Both payments are to be transferred to the landlord’s account.
For short-term bookings of less than 14 days, the total price is due immediately. If no payment is received, we are entitled to withdraw from the contract.
A payment of 80 € for the final cleaning is to be paid in cash on site.
Refund in case of cancellation
If you are unable to travel, please let us know as soon as possible. This is the only way we can minimise the damage for both sides. Thank you
Cancellation up to
4 weeks before the start of the rental period: 100% of the deposit will be refunded.
2 weeks before the start of the rental period: 50% of the deposit will be refunded.
1 week before the start of the rental period: 25% of the deposit will be refunded.
In the event of a cancellation, we will of course make every effort to rent the property to someone else. If this is successful, we will be happy to refund the retained payment for the days rented out.
In the event of force majeure or other unforeseeable circumstances that make the booked stay impossible, we reserve the right to cancel the booking. Payments already made will then be refunded in full. In this case, liability is limited to reimbursement of the rental price paid to date. In the event of justified cancellation, the guest shall not be entitled to compensation. Liability for travel and hotel costs is also excluded. Of course, in this case we will endeavour to help you find equivalent accommodation. We recommend that you take out travel cancellation insurance.
Arrival
The keys are usually handed over personally by us. We therefore ask you to inform us in good time of your planned arrival (flight number).
If a personal welcome is not possible for any reason, you will receive a code for the key safe in good time.
Your stay
The holiday accommodation including inventory and the facilities belonging to the house are to be treated with care by the guest. The accommodation will be handed over clean. The guest is responsible for cleaning the holiday accommodation during the rental period. Intermediate cleaning can be requested and is subject to a charge.
Use of the holiday accommodation is reserved for the guests specified at the time of booking. Subletting and transfer of the holiday accommodation to third parties is not permitted.
The general terms and conditions apply during the stay. In the event of gross violations of the house rules, we are entitled to terminate the tenancy immediately and without notice. There is no legal entitlement to a pro rata refund or compensation.
Liability of the guest
The guest is liable for all damage caused by improper use or use beyond the agreed purpose and scope of use. Please inform us immediately of any damage to the holiday flat, the inventory and other furnishings that occurs or is discovered.
The arrival and departure, as well as the use of the communal pool of the complex, is the responsibility and liability of the guest. In addition, if the keys to the holiday accommodation are lost, a fee equivalent to the cost of replacing them will be charged.
Liability of the landlord
We are liable within the scope of our duty of care for the proper provision of the rental property. We are not liable for the loss of and/or damage to the property of the tenant and his fellow occupants due to improper use of the holiday property, nor for the loss of items or theft in the house or on the property. If the tenant demonstrably suffers damage as a result of defects in the holiday property, the landlord’s liability is limited to the rent paid.
Liability for any breakdowns or faults in the water or electricity supply as well as events and consequences due to force majeure are excluded. The landlord is not liable for any other damage.
Complaints
Complaints must be made by the guest to the landlord immediately and in writing. Spanish law is applicable. The exclusive place of jurisdiction is the location of the property.